Frequently Asked Questions

On the off chance you didn't receive an email immediately after purchase, please check your junk mailbox as it may have been filtered as spam. If there's no email present please contact us to resolve the issue. Unfortunately, sometimes technical problems do occur on our side but we will investigate them and get your template to you as fast as possible.

Absolutely! If you prefer to pay with a credit card without using a PayPal account, we’ve got you covered. Simply place your items in the cart and reach out to us through our contact page or at info@nekotangerine.store. We will create and send you a PayPal invoice that can be paid directly with your credit card.

Follow these simple steps:

1. Add your desired items to your shopping cart.
2. Contact us requesting an invoice for a credit card payment.
3. We'll send you a PayPal invoice to your email.
4. Follow the link in the email to view the invoice.
5. Select the option to 'Pay with a credit or debit card'.
6. Enter your card details, and you're all set!

No PayPal account creation is required, and your transaction will be secure and protected by PayPal's anti-fraud technology. If you have any questions or need further assistance, our customer support team is here to help.

Sorry, unfortunately, no, we are not providing custom design orders OR alterations to current designs at this time. Our files are completely formatted for editing by our clients. Please read our listings carefully (including all pictures) and ask any questions prior to your purchase.

Sorry, I don't accept returns, exchanges, or cancellations. There is no refund for digital goods, once your files have been downloaded. If you receive a damaged file, we will exchange it for a new one, please contact me.

Yes. You may use the graphics as part of your products for sale. The graphics may not be used as is, in a stand alone fashion, but rather needs to form part of a new design that incorporates other resources, graphics and/or text. Products must not be used or sold in a way that is directly competitive with the original graphics you purchased. For digital products the graphics that form part of the new design have to be flattened and uploaded as a background image where the graphics may not be extracted or moved or customized. For small commercial use you are able to purchase the commercial license.

No problem, you can easily purchase any License for any set. If you have questions, just let me know.

1. Must create something original using the graphics and cannot sell the clipart as is (e.g., just a bouquet on a white background as an Art Print).
2. Cannot create competing items to SELL. I.e., You cannot use my clipart to create other clipart or digital papers or social media clipart to SELL.
3. You cannot resell or share these items directly, or within items/goods where they can be extracted in their original form. Must ONLY share final flattened files.
4. The files cannot be sub-licensed, resold, shared, transferred or otherwise redistributed on its own.
5. Design containing these graphics cannot be copyrighted or trademarked - as the copyright remains with me.

You are prohibited to use any of my work in the following:

• X As freebies for digital use
• X To re-sell and re-distribute the products in their original form.
• X To re-upload the files to different websites and make them available for everyone to download
• X Without having artistic involvement at all and claiming the product as your own.
• X To monetize the illustrations without purchasing a separate commercial license.
• X To promote drugs, violence, animal cruelty, pornography, and other inappropriate materials.